Kobus Marneweck
With a BS in Electrical Engineering, MBA in Advanced Technology, and 20 years experience in Marketing and Software Management, Kobus drives the vision for creating customer service for the mobile generation.
Check out our customer facing web app.
Check out our customer facing web app.
Utilize the Cingo API to build native support in your mobile apps.
Integrate Cingo support right into your mobile app using our SDK.
Never ask a customer to spell out their name or read out a serial number again.
It's as simple as sending a text message or sharing a photo.
Customer having trouble describing an item? Simply ask them to turn on video.
Calls go directly to the mobile app in high definition audio
Whether it's dispatching a tow truck for roadside assistance, or a service expert to help with a home installation, we make it easy for you.
Every home address is marked on the map, and every message is geotagged.
A customer writes a short description of their problem and chooses a time when they are free to be contacted.
In the mean time, the expert reviews the request and figures out the solution before initiating conversation, saving everyone's time.
We offer traditional telephony as a backup, so your customer is never left without help.
We prepare you, and your customer, for the worst.
To provide the best customer service, it is vital to always know what's going on.
Analyze the performance of individual experts, identify high call volume periods, and review customer sentiment.
Empower your customers by offering them dedicated times to schedule to talk to your experts from anywhere, anytime.
Customers can make unlimited photo and file attachments so the customer service puzzle can be solved more quickly.
Customer not available now? No problem! Message them anyway to notify them via email, SMS, and push notifications.
Every note, message, and call is geotagged so you can fully satisfy your customers wherever they are.
Completely eliminate telephony charges by calling directly to the desktop and mobile app in high definition audio.
Easily troubleshoot physical or virtual installations by video calling or screensharing with your customers.
Big on quality assurance? We've got you covered with chat message logging and call recording, both of which enable you to track your customers and agents.
Save time and money by reducing call length, converting calls to chats, and chats to offline messages.
Founder & CEO
With a BS in Electrical Engineering, MBA in Advanced Technology, and 20 years experience in Marketing and Software Management, Kobus drives the vision for creating customer service for the mobile generation.
Co-founder & CTO
Previously a senior developer at Match.com and a leading financial institution in London, Naveen is an expert in Agile, creating APIs, and many languages. He has a BS in Computer Science and an MS in Software Engineering.
Software Engineer
Ardy is a University of Texas at Austin alumnus with a BS in Computer Science. Ardy's main focuses in creating a 21st Century customer service experience have been fleshing out the Cingo WebApp and creating our intelligent assistant, Corain.
Software Engineer
Young is the second of three University of Texas at Austin graduates on the Cingo team. When it comes to building our iOS and Android apps, Young is our guy and has put his BS in Computer Science to good use.
Software Engineer
Nick, the third Longhorn on the Cingo team, is a business-major-turned-full-stack-developer whose primary focuses at Cingo include this website's UI development, testing automation, and backend development.
